TDS started working with a new customer, Phasor Engineering, who needed a quote for equipment to service a couple of substations overseas. TDS was able to get them the quote for the equipment as well as freight options for getting this equipment to the substations in Honduras. We got everything to them on time except one small accessory that was not standard. TDS took immediate action to save this customer tens of thousands of dollars. We flew one of our reps directly to the site in Honduras with needed accessory in hand. The client was beyond happy to not only save the outage but also save the time and money. They are now keeping the equipment longer to service 2 other stations there – additional work secured by the customer!

Actual savings and no delay: $30K!

I understand how important feedback is. I have used Melissa for all of my monitoring jobs. She is quick to respond and gives me great rates for the equipment I need. The quick response is really important, because being in the Service industry, there is not always advance notice when something needs to be done. It’s nice to know that there are others out there that we can depend on, and Mellissa has been one of those for me over the last three years or so. Thank you for reaching out for the feedback. Gives me a bit more confidence that TDS is a good company that can see the benefit, and cares to have good employees. You have a great representative in Melissa.